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Features

Frequently Asked Questions
If you have a question about shopping online at morralehomefurnishings.co.uk, you may be able to find an answer below.

Here are some of our customers’ most frequently asked questions. If your question is not answered below, please click on the email address in the corner of the screen to contact us.

We provide Free Delivery for all our customers in UK Mainland.

• Can I specify a delivery date when ordering?
We deliver for FREE to you within 2-3 working day of clearing payment. If it is not convenient please contact us by email to make arrangements of alternative delivery date as long as it is on a weekday. We can deliver on a Saturday or Sunday, however it will be at and additional premium cost. Someone will need to be present at the time of delivery to sign for the items. Unfortunately you can not specify the delivery time. Deliveries are made from 8am to 6pm.You can specify a delivery address different from your home or main contact address, if more convenient.

• How do I know if my order has been received?
Upon receipt of your order. Your will be able to log-in to you account using you user name & password. You will be able to see the status of you order.

• Can I add to an existing order?
You can go back and add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you cannot add items to the same order. If you’d like to order additional items, please place a new order.

• When will my order be delivered?
We normally despatch items that are in stock within 2-3 working days after cleared payments - despatched using a reliable insured courior company . This service means that most items are delivered 1 - 3 working days after despatch. For deliveries outside Mainland UK, Ireland and Europe, prices are on request.

• Do I have to be there to sign for delivery?
Please note: that a signature will be required on all parcels (international and national). Confirming the goods have arrived in satisfactory condition or otherwise marked unchecked. In the event your goods do not arrive in a satisfactory condition, you may reject the delivery and another one will be re scheduled upon us being notified.(within 3 days of receipt). Any damaged goods recieved will have to reported to the courior company and ourselves 24hrs after signing for goods. Damaged goods reported after this time period will not be the couriors insurance policy and will not be replaced by ourselves.
If you cannot be present to sign for delivery, please remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, a neighbour’s, etc.WEEKEND DELIVERIES: This service is available at a premium, please request a quotation prior to placing order.

• Can I return a product, exchange it or get a refund?
At Moralehomefunishing.co.uk we have taken the hassle out of shopping. We want you to be totally satisfied with every purchase you make from any one of our websites. If for any reason, you are not completely happy with your purchase please, contact us within 2-3 working days and arrange the goods to be returned to us. We can only accept refunds if the purchase is returned at the buyers cost, in its original packaging and condition for resale. The postage costs incurred by ourselves will be deducted off the refund amount which ranges from £10-£60 depending on the item. We have a 20% re-stocking policy and refunds will be made within 7 days of receipt of the item. For customer service please telephone +44 (0141) 883 2285 for attention during working hours.

• Can I place an order from overseas?
Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK mainland.

• Does moralehomefurnishings.co.uk deliver overseas?
We currently deliver to mainland UK FREE OF CHARGE and  can also arrange delivery to Ireland, Northern Scotland, Isles and most of Europe (depending on the item).


• Are receipts sent with deliveries?
Receipts are only sent with the goods if requested by the customers. They can be emailed through if requested at a later date.

• If there is something i need to know about an Item what Do I Do?
Simply email customer services with your question and we will answer it as soon as possible after receiving it. Customer Services: info@moralehomefurnishings.co.uk

• Can I reserve products and pick them up at my local Morale warehouse? SHOPPING ONLINE AT MORALEHOMEFURNISHINGS.CO.UK
Yes, goods can be collected from our warehouse but has to be arranged prior to ordering the goods. You can email us to arrange a convieniant time and day.

• How do I use moralehomefurnishings.co.uk?
Shopping online with Morale Home Furnishings is straight forward and convenient. If you have any queries or concerns you can email Customer Services or Call them on +44 (0141) 883 2285.

• Are my details secure?
Shopping at moralehomefurnishings.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Morale has a secure server payment stage, this basically means that Morale does not see you card details and nor does any other partly, and we are only notified whether the payment is authorized or not.

• How can I check for the latest Products?
We're always adding new products and running special offers. With so many great deals, you might find that many items are cheaper than you thought! Luckily, moralehomefurnishings.co.uk always has the latest products. Wherever you see a price advertised on this website, you can be sure it is the latest price available. Please note that prices can change on a daily basis and Morale Home Furnishings have the right to close or alter an item at any time.

• Can I check the stock at my local warehouse?
No, Sorry the web site works independent of Stores. To find out stock availability please contact customer services.

• How can I pay for my purchases?
We accept payment via: 1. Switch, Visa, VisaDelta or Mastercard on our own secure online server 2. PayPal 3. Personal cheque (Please allow an additional 5 working days to clear). We do not charge any additional fees for paypal users. Shopping at moralehomefurnishings.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, Morale has a secure server payment stage, this basically means that Morale does not see you card details and nor does any other partly, and we are only notified whether the payment is authorized or not.

• What should I do if my credit/debit card was refused when placing an order?
If your credit or debit card was refused while placing an order on moralehomefurnishings.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

• Can I buy from eBay and your website and still combine postage?
No, sorry you must buy all your items from our eBay Shops or the Web Site.

• Can I buy and ask for it to be delivered to another part of the Country?
Yes, you can but this must be done before the order is dispatched. if you request the item after dispatch there will be an administration fee applied.

• How can I get more information about a product featured on this website?
For more information on any products featured on this website (how to set up, what it is made of, compatibility, after-sales service, warranties, etc.), please click on the ‘Ask a Question about this Product’ link next to each product.

• What are the customer service Telephone Numbers?
Customer Services on +44 (0141) 883 2285

• How can I view and update my account details?
Once you have registered, you can log in to your account at any time to view and update the personal details you have saved.

• How can I set up an Moralehomefurnishings.co.uk account?
Simple! Go to the home page and click on ‘Login’, and then ‘New Customer’.